Privacy Policy

1. About this policy

Vine Cleaning Services ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to information collected through our website (vinecleaningservices.com), our booking forms, phone calls, emails, and in-person interactions.

2. What information we collect

We collect personal information that you provide directly to us, including:

• Your name
• Your contact details (phone, email, address)
• Property details related to the cleaning service requested
• Service preferences and special requirements
• Payment-related information (we do not store bank or card details)
• Communication records (texts, emails, call notes)

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, and pages visited, through analytics tools (see Section 6).

3. How we use your information

We use your personal information to:

• Schedule, confirm, and deliver your cleaning service
• Communicate with you about your bookings
• Send invoices and receipts
• Respond to enquiries and feedback
• Improve our services
• Send occasional service-related updates (only if you opt in)
• Comply with legal obligations

4. Who we share your information with

We do not sell or trade your personal information. We may share limited information with:

• Our cleaning team members — only as needed to deliver your service
• Service providers who help us run our business (website hosting, email, invoicing tools) — bound by confidentiality
• Authorities — if legally required (e.g. tax authorities, police investigations)

We do not share your information with marketing companies or third-party advertisers.

5. How we store and protect your information

Your information is stored in:

• Our secure email system (Google Workspace)
• Our website's form management system (Netlify Forms)
• Our local records (paper or device-based)

We take reasonable steps to protect your information from unauthorised access, including using password-protected systems and secure data storage. However, no method of transmission over the internet is 100% secure.

We retain your information for as long as needed to provide our services and meet legal obligations, typically 7 years for tax-related records.

6. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymous — we cannot identify individual users from it.

If you run ads with us in future, additional tracking tools (such as Meta Pixel or Google Ads) may be used. You can opt out of tracking by adjusting your browser settings.

7. Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information (subject to legal record-keeping requirements)
• Opt out of marketing communications at any time
• Complain if you believe we've mishandled your information

To exercise any of these rights, email us at info@vinecleaningservices.com or call 0447 110 271.

8. Complaints

If you believe we've breached your privacy, please contact us first — we'll respond within 14 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be communicated via our website.

10. Contact us

If you have questions about this policy or our handling of your personal information, contact:

Vine Cleaning Services
Mildura, Victoria, Australia
Phone: 0447 110 271
Email: info@vinecleaningservices.com