Got questions? We've got answers.

Easiest way is via our online booking form — fill in your details and preferred time, and we'll call you back within 24 hours to confirm. You can also call us directly on 0447 110 271 or send a WhatsApp message.

It's up to you. Many customers prefer to be out, especially for longer cleans. Just make sure we have access — you can leave a key in a safe spot, give us a code for a lockbox, or arrange to be home for handover.

For end-of-lease cleans of empty properties, we usually arrange a key handover or door code in advance.

For most bookings, 3-5 days notice is ideal. Same-week bookings are often possible. End-of-lease cleans work backward from your inspection date — please give us at least 1 week's notice to ensure your slot.

Weekday daytime cleans require at least 2 weeks notice, as we mostly work evenings and weekends.

Just call or text us at least 24 hours before your scheduled clean — no penalty. Less than 24 hours notice may incur a partial fee to cover the cleaner's reserved time.

No lock-in contracts. You can cancel a recurring booking any time — we just ask for 1 week's notice so we can reschedule our team. Your loyalty discount remains valid as long as you maintain regular bookings.

Payment is due on completion, by direct bank transfer. After your clean, we send an invoice with our bank details. No payment is taken at the time of booking.

Our Fair Pricing Promise covers up to one extra hour at no charge. Beyond that, we'll always call to confirm any additional costs before we keep working — no surprises on the invoice.

Hourly rate is time-based — perfect if you want specific areas cleaned or just a couple of hours. You set the priorities and we work on the clock.

Flat rate covers the whole home to our complete checklist — best when you want consistent results without watching the time.

See our full pricing page for current rates.

Yes — 10% off weekly bookings, 10% off fortnightly bookings. These discounts are already reflected on our pricing page.

We also offer a referral discount: if you refer a friend, both you and they get 10% off your next cleans.

We're not currently registered for GST, so the prices you see are exactly what you pay — no GST added.

Yes to both. We carry public liability insurance, and all team members hold National Police Check clearances. We're happy to show you the documents on request.

Accidents are rare, but we're insured if they happen. Tell us straight away and we'll work with our insurer to make it right. For especially valuable or fragile items, please let us know in advance and we'll either avoid them or handle them with extra care.

For weekly and fortnightly customers, yes — we assign a dedicated cleaner so you build a relationship and they learn your home. For one-off cleans, we match availability but keep the standard consistent across all our team.

Get in touch within 24 hours and we'll come back and fix it — no charge. For end-of-lease cleans, our bond-back guarantee means if your agent flags anything within 72 hours, we'll return free of charge.

Yes — we bring everything needed. Standard products include eco-friendly options. If you have allergies, sensitivities, or specific preferences, let us know in advance and we'll happily use your own products.

Ground-floor exterior windows: yes (available as an add-on). Windows above ground floor: no — for safety reasons we don't use ladders or harnesses. Interior windows on any level are included in our spring and end-of-lease cleans.

Yes — carpet cleaning is available as a custom quote service. Pricing depends on carpet size, condition, and any specific stains. Book a clean and we'll provide a quote within 24 hours.

Available on request — please discuss when booking. Because every household's laundry needs are different, we quote these services individually rather than at a fixed rate.

Yes — bed-changing is available as an add-on ($9.50 per bed). Please leave fresh linen in the room before we arrive, as we don't supply linen.

We service Mildura, Irymple, Red Cliffs, Merbein, Nichols Point and surrounding Sunraysia suburbs. We also cover Buronga, Wentworth, and Gol Gol (NSW) with a little more notice.

Full list on our service areas page.

If your real estate agent identifies any cleaning-related issues during the final inspection within 72 hours of our clean, we'll come back and fix them at no charge. Note: this covers cleaning standards only — we can't be responsible for damage, wear and tear, or items not in the agreed scope.

It depends on the property size and condition. A 2-bedroom flat typically takes 4-6 hours; a 4-bedroom home can take 8+ hours. We'll give you a realistic time estimate when we quote.

Not necessary. Most customers have already moved out — just arrange key access. We'll text you before we start and again when finished. If you can be present for the final walkthrough, that's helpful but optional.

Yes — and most leases require it. We can quote carpet cleaning together with your end-of-lease clean for a combined price.

Ideally 1-2 days before your final inspection. This gives time to fix anything the agent flags, while ensuring the home is freshly cleaned when they walk through. Please book at least 1 week ahead to ensure your preferred slot.